If you wish to, you can now use the NHS App to book appointments with a GP, view your test results, request repeat prescriptions for any medications you take regularly and look at your medical records online. You can still use the telephone or come in to the surgery for any of these services as well. It’s your choice.

Being able to see your record online might help you to manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment on holiday.  If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before. This decision will not affect the quality of you care.

You can self-register to obtain access to your health record on NHS or you can ask us to provide you with linkage key information once you register to NHS app. This will ensure that only you are able to access your record unless you choose to share your details with a family member or carer.

It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.

If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.

If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

The practice has the right to remove online access to services for anyone that doesn’t use them responsibly.

To use this service, you must first register to NHS app which can be accessed via smartphone/computer/tablet.

Online access application forms are also available at the surgery. You will need to produce some form of photo identification e.g. passport, photo card driving license. You can only register to access your own appointments/medical records and you must be at least 16 years old.

Once your application has been processed you will be issued with your own personal registration codes. You will need these codes every time you wish to use the online services.

Please allow 2 working days for us to process your application.

Every patient who registers with The Fairfield Practice is allocated a registered doctor.

This doctor is known as your ‘Named Accountable GP’. This GP will be responsible for your overall care at the practice.

This does not prevent you from seeing any GP in the practice, or from speaking to the duty doctor for any urgent problems/advice as you currently do.

If you cannot remember or would like to check who your named accountable GP is, please ask the receptionist.

The Fairfield Practice are keen to hear from patients who would be interested in joining the practice patient participation group. The aim of the group is to act as a communication channel between you, the patient, and the practice and to try and improve the services we offer. We are looking to recruit more members, ideally from as broad a spectrum as possible so as to get a truly representative group which will include members from all ages, cultural groups, working backgrounds, ethnic backgrounds and all levels of health and fitness.

Please note the PPG is not a forum for individual complaints in the interest of patient confidentiality due to the meetings’ public nature.

We will contact members via email with short surveys from time to time, to find out your opinions on subjects such as opening times, care quality and practice procedures. We also plan to meet on a twice yearly basis.

If you wish to become a member of our PPG and can commit to attending occasional meetings, please contact practice manager or speak to one of reception team.

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.

The Fairfield Practice uses personal and confidential information for a number of purposes. Our privacy notice provides a summary of how we use your information.

We are committed to protecting your privacy and will only use information collected lawfully in accordance with existing laws and with guidance from organisations that govern the provision of healthcare in England such as the Department of Health and the General Medical Council.

Our privacy notice will explain about how we will use and protect any information about you that you give us. Please click here for more information

We can only understand what we’re doing well and what needs to change by hearing your experiences, in your own words.

We read all the feedback we receive. We share  positive feedback with colleagues, so that they know how important their work is, and we use the negatives to learn and to make services better.

Your feedback can make a big difference.

Ratings and reviews – Fairfield Pms – NHS

If you have a complaint or concern about the service you have received from any doctor or member of staff working for the practice, you are entitled to ask for an explanation. We operate an informal, in house complaints procedure to deal with complaints. This procedure does not deal with matters of legal liability or compensation. In some cases the in-house procedure is not an appropriate form of investigation in which case you will be referred to the appropriate authority.

This procedure does not affect your right to make a formal complaint to the Health Services Ombudsman if you wish. Nor does it affect your right to seek compensation in law.

Your complaint should be addressed to Practice Management, who will ensure that it is investigated thoroughly and as speedily as possible.

We aim to report back to you within three weeks although, in some cases, more time may be needed.

Suggestions, comments and questions are always welcome. We are happy to discuss your ideas for improvement and to explain anything that you may not understand. Please feel free to contact us and speak to any member of staff or senior management team.

A Zero Tolerance Policy to violent, threatening and abusive behaviour is now in place throughout the NHS. The staff in this Practice have the right to do their work in an environment free from such behaviour and everything will be done to protect that right. At no time will such behaviour be tolerated in this Practice.

Any patient behaving in such a way will have their registration with the Practice cancelled immediately.