Practice Policies & Patient Information
GDPR
We keep patient details on computer and we are subject to the provisions of the Data Protection Act and GDPR.
- Practice Privacy Notice
- Privacy Notice info for Healthcare
- Privacy Notice Legal Requirements
- Privacy Notice Reaearch and Clinical Audit
- Privacy Notice Screening
GP Annual Earnings 2024
Etc etc etc
Named GP
Every patient who registers with The Fairfield Practice is allocated a registered doctor.
This doctor is known as your ‘Named Accountable GP’. This GP will be responsible for your overall care at the practice.
This does not prevent you from seeing any GP in the practice, or from speaking to the duty doctor for any urgent problems/advice as you currently do.
If you cannot remember or would like to check who your named accountable GP is, please ask the receptionist.
Patient Rights and Responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.
Suggestions, Comments and Complaints
If you have a complaint or concern about the service you have received from any doctor or member of staff working for the practice, you are entitled to ask for an explanation. We operate an informal, in house complaints procedure to deal with complaints. This procedure does not deal with matters of legal liability or compensation. In some cases the in-house procedure is not an appropriate form of investigation in which case you will be referred to the appropriate authority.
This procedure does not affect your right to make a formal complaint to the Health Services Ombudsman if you wish. Nor does it affect your right to seek compensation in law.
Your complaint should be addressed to our practice manager, Lynsey Hunwicks, who will ensure that it is investigated thoroughly and as speedily as possible.
We aim to report back to you within three weeks although, in some cases, more time may be needed.
Suggestions, comments and questions are always welcome. We are happy to discuss your ideas for improvement and to explain anything that you may not understand. Please feel free to contact us and speak to any member of staff or to Lynsey Hunwicks, the practice manager.
Zero Tolerance
A Zero Tolerance Policy to violent, threatening and abusive behaviour is now in place throughout the NHS. The staff in this Practice have the right to do their work in an environment free from such behaviour and everything will be done to protect that right. At no time will such behaviour be tolerated in this Practice.
Any patient behaving in such a way will have their registration with the Practice cancelled immediately.