If you have a complaint or concern about the service you have received from any doctor or member of staff working for the practice, you are entitled to ask for an explanation. We operate an informal, in house complaints procedure to deal with complaints. This procedure does not deal with matters of legal liability or compensation. In some cases the in-house procedure is not an appropriate form of investigation in which case you will be referred to the appropriate authority.

This procedure does not affect your right to make a formal complaint to the Health Services Ombudsman if you wish. Nor does it affect your right to seek compensation in law.

Your complaint should be addressed to Practice Management, who will ensure that it is investigated thoroughly and as speedily as possible.

We aim to report back to you within three weeks although, in some cases, more time may be needed.

Suggestions, comments and questions are always welcome. We are happy to discuss your ideas for improvement and to explain anything that you may not understand. Please feel free to contact us and speak to any member of staff or senior management team.

A Zero Tolerance Policy to violent, threatening and abusive behaviour is now in place throughout the NHS. The staff in this Practice have the right to do their work in an environment free from such behaviour and everything will be done to protect that right. At no time will such behaviour be tolerated in this Practice.

Any patient behaving in such a way will have their registration with the Practice cancelled immediately.

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.

Every patient who registers with The Fairfield Practice is allocated a registered doctor.

This doctor is known as your ‘Named Accountable GP’. This GP will be responsible for your overall care at the practice.

This does not prevent you from seeing any GP in the practice, or from speaking to the duty doctor for any urgent problems/advice as you currently do.

If you cannot remember or would like to check who your named accountable GP is, please ask the receptionist.

All GP practices are required to declare the mean earnings (e.g. average) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in The Fairfield Practice in the last financial year (2024-25) was £50,205 before Tax and
National Insurance. This is for  3 full time GPs and 9 part time GPs who worked in the practice for more than six months

The Fairfield Practice uses personal and confidential information for a number of purposes. Our privacy notice provides a summary of how we use your information.

We are committed to protecting your privacy and will only use information collected lawfully in accordance with existing laws and with guidance from organisations that govern the provision of healthcare in England such as the Department of Health and the General Medical Council.

Our privacy notice will explain about how we will use and protect any information about you that you give us. Please click here for more information