You and Your General Practice – Patient Charter

We have added a link to the NHS England You and Your General Practice to help you better understand how general practice works and how we can work together to make your care as effective and supportive as possible.

This guide is a great way to understand what you can expect from us and how you can get the most from the NHS. It has lots of helpful information, including:

• What happens when you contact your practice to request an appointment
• Who might help you
• How to find and use online services
• The best way to get help when the practice is closed
• How to give feedback or raise concerns.

It’s all about clear communication, mutual respect, and making sure everyone gets the best from their GP services. We encourage all our patients to take a few minutes to read it – It’s a helpful resource for understanding your rights, responsibilities, and how we can support your health and wellbeing.

This publication is available in multiple languages and can be viewed on the same page. Please note that it may take a few minutes for the translated version to open in your browser.